Access denied error
Did you get an "Access denied error" when you tried to download your file or files? This usually happens when someone orders the book or audio file on one device, and clicks on the email download link on another device. Since you are not logged-in on the second device, you get the access denied error.
To download the file click on the "Login" link in the upper right-hand corner of this screen. Login using the username and password you setup when buying the book or audio file. Once you are logged in you should see a "Files" tab in the middle of the screen. Click that link to see all of your available downloads.
Simply click on the file name and it will download to your computer.